Contact Us

Please tell us who you are.

I am a/an

Didn't find what you were looking for? Please complete the form below to contact California College Guidance Initiative (CCGI).

This form will take under 5 minutes to complete. All fields with an asterisk (*) are required.

Need Account Help?
Check out the Resource Hub for steps on how to register or create an account.

Students

This form is for parents and educators. To get help with your account please check out the Student Resources via the Resource Hub or contact your school counselor.

Inquiry Details

NOTE: To protect student data, please use only the 10-digit SSID to identify students. Do not include any personal identifiable information (PII) in screenshots.

We are happy to assist you with troubleshooting and updates to your parent account on CaliforniaColleges.edu. If your inquiry is related to your parent account, provide details below.

For questions or assistance with your student’s CaliforniaColleges.edu account, please reach out to their school counselor directly. You can also learn more about functionality of the tools on CaliforniaColleges.edu by checking out the Resource Hub.

Please provide the details of your inquiry below

To expedite troubleshooting issues, upload supporting documentation (i.e. screenshots of error messages).
Acceptable formats: JPG, PDF, XLS, XLSX, CSV, Word, Pages (Mac) File size limit is 25MB

Does your inquiry match any of the following so we can route it to the right team more quickly?

I need support with an email username, password, or other registration issue with a student or educator account.I need support with the college application, eligibility tools, or related reports.I need support with any other tool on CaliforniaColleges.eduMy LEA would like to become a partnerOther

Parent/Family Contact Information

First Name

Last Name

Email Address

Please ensure your email address is accurate.

Phone Number

Contact Information

First Name

Last Name

District Email Address

Please ensure your email address is accurate.

Work Email Address

Please ensure your email address is accurate.

Phone Number

Title or Position

I work for

County

In what county are you located?

County Selected

County Office

Full name of County Office of Education

If county office not found, type Not Listed

COE ID

COE Selected

Please type the name of County of Education below

School District

California School District

If district not found, type Not Listed

District's County (updates on District selection)

District Selected

District Id

Please type the name of your school district below.

School

What school does your student attend? (this helps us look up your student's account when needed)

Search Your School Name

California School

If school not found, type Not Listed

School's District (updates on School selection)

School Id

School District Id

School Name Selected

Please type the name of your school below.

College

Full name of college

Name of your department

College Selected

College Account Id

Please type the name of your college below

Organization

Full name of organization